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General Sales Questions
Server & File Info
Front Page
CGI Programs
E Mail
Database
Domains/DNS
SiteBuilder
E Commerce
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General Sales Questions
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What is web hosting?
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Very basically, this is renting space on an internet server. You will place text and image files
on a server that is connected to the internet with the ability to be seen by thousands or
millions of people.
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What about Support?
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We are extreme about our support.
When you sign up you will receive the URL to our Prime Support area.
When you submit a problem on our support form,
we guarantee a response to your problem within 12 hours.
(Actually you will typically receive a response within 3 hours.)
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How much are the setup fees?
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We do not charge any setup fees.
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Do you offer a money back guarantee?
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If for any reason you are not satisfied with us, just tell us within the first 21 days and tell us why.
We will cancel your account and refund your full payment (domain registration fees not included).
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How much disk storage space will I need?
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If you are not sure then our
Bronze Hosting Plan should be plenty of space for you. You can always upgrade your package if needed.
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What is data transfer?
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When someone visits your website, they download your webpages into their browser. If the size of
your web page is 50k then you would "transfer" 50k to their computer. Our Bronze package offers
2,000 megs of data transfer a month. This would translate into 40,000,000 hits on your 50k page.
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Do I get a domain name with your web hosting packages?
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Yes you do! When you purchase your web hosting package, we include your domain name for just $5.
After finding an available domain name, you will enter it on our signup form and we will register
it for you.
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How do I find an available domain name to register?
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Whereas hundreds of millions of domain names have been registered, there are still plenty of
names for you to choose. If you do not find a dot com to register, you may choose to register
a dot net or a dot biz or a dot info, depending on your web site.
Search for a domain name here.
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How long does it take to set up a new account?
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Typically new accounts paid by credit card are setup in minutes.
An email is sent to you which includes your username, password and instructions on uploading
to the server. You can begin uploading files to your new web site immediately.
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How long does it take before my domain name is active?
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Once your domain name has been registered or transferred, it usually takes about 24-48 hours
before it is active. All Internet providers must update their records (DNS files) to reflect
the new site's location.
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Can I transfer my web site to DLS Web Hosting?
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Yes, there is an option in the sign up process to note that this is a domain transfer.
You must then change your nameservers that are set at your registrar.
See our dns tutorials
for a few registrars. If yours is not listed, you will still get a very good understanding
on how it is done.
After sign up, upload your files to the new server. In about 24-48 hours, your DNS should be updated.
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What is your DNS information?
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You will use this when transferring a domain to our servers.
Primary: ns1.dlswebhost.com IP: 205.209.148.30
Secondary: ns2.dlswebhost.com IP: 205.209.148.31
You may or may not need the IP addresses depending on your registrar.
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What forms of payment do you accept?
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We accept Visa/MasterCard personal/company checks and money orders. The vast
majority of our customers pay by credit card, which is billed based on your plan.
Payment must be received before an account is setup.
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Is my credit card information secure?
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Absolutely. Your order is processed by Authorize.net, one of the largest and most secure on
the internet.
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Can I upgrade/downgrade my hosting plan after I order?
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Yes, you can switch to a different hosting plan at any time.
There is no extra charge for upgrading or downgrading your account (charges or credit is based on the chosen plan).
Just submit your request and we will accomplish for you.
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Do you offer Windows 2000 or NT hosting?
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We do not offer Windows based hosting.
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What is the Web-based control panel?
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The control panel for your website is cPanel. It allows you to easily perform common tasks like
adding and configuring e-mail accounts and viewing website statistics. You can see a
static cPanel here.
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What ecommerce/shopping cart options do you suggest?
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There are several very good options
Our Web Site Builder is excellent and allows you to add products and use
either PayPal or Verisign for checkout. Web Site Site Builder Info
OS_Commerce is a very powerful option and is included in your cpanel that you may install.
Another included script is CubeCart. See the Scripts
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How can I accept Credit Cards?
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Authorize.net is one of the best and most well recognized payment processing providers.
They provide a seamless transaction where there is no login as in PayPal.
Sign up is very easy through e-onlinedata, their reseller.
If the professionalism of your ecommerce is very important to you,
or you anticipate approximately $1000 per month in sales, Authorize.net
is the best way to go.
Go here for Application and Fees
PayPal is probably the best choice if your anticipated volume is low.
Sign Up for a PayPal business account here.
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Do you have Flash Tutorials
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The full tutorial list is here.
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Go To Hosting Plans
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